ASSISTANT MANAGER - SOCA GIRL
Position Type
- Full-Time - SOCA GIRL
- Location | Homewood, AL
- Start Date | immediate
General Requirements & Expectations
- Minimum of 1 management retail or customer service experience.
- Flexible schedule with no other outside jobs.
- Exemplify Soca’s Vision, Mission, and Values: Love People. Love Fashion. Love to Hustle.
- Loves Sales & Customer Service.
- Energetic.
- Warm and enthusiastic.
- Strong communication and conversation skills.
- Willingness to go above and beyond.
KEY RESPONSIBILITIES
Sales
- Ensure sales team is aware of sales goals and keep them updated on where store is for day/week/month.
- Partner with the Owners & General Manager to implement a weekly sales plan to impact sales.
- Track Sales incentives.
- Monitor and keep staff motivated around the goals & incentives.
- Oversee Web Order Fulfillment and Customer Service.
Customer Service
- Create Soca Fans!
- Model customer care expectations.
- Train and develop team with customer care expectations and processes.
- Ensure staff is engaging with customers.
- Teach team members how to form and maintain customer relationships.
- Report and give feedback to General Manager regarding employee development regarding customer relations.
- Oversee and monitor customer outreach.
- Implement Customer Growth & Retention Strategy
Store Presentation
- Train staff on merchandising maintenance and restock standards.
- Ensure daily restock of product is achieved and executed accurately.
- Keep product fully stocked on sales floor at all times.
- Provide merchandising feedback and input to the General Manager in regards to sales and customer care.
- Understand merchandising plans executed by the visual team in order to update the sales team.
- Brief team members on merchandising adjustments in daily wrap-ins.
- Help keep in-store signage up to date and make suggestions for improvements or needs.
- Ensure Front of House (FOH) daily maintenance tasks are being executed accurately.
- Teach, train, and develop team members and leaders how to execute tasks accurately.
- Monitor Daily-Wrap In sheets for leader sign off.
- Hold staff accountable to adherence.
Operations
- Generally assists in all Ops to help keep store running smoothly.
- If this seems like the job for you, please email your resume to jeff@socaclothing.com