She's so Soca!

TEAM LEAD

Position Type

  • Full-Time | Hourly (minimum of 30 hrs/wk)
  • Reports To | Store Management Team
  • Start Date | immediate

General Requirements & Expectations

  • Exemplify Soca's Visions, Mission, and Values – ownership, positive outlook, honesty, dedication, and innovation.
  • Flexible schedule.
  • Weekend availability. 
  • Previous retail experience from the sales floor to stockroom.
  • Warmth and enthusiasm.
  • A strong voice and an open mind.
  • Strong communication skills.
  • A sense of who we are and what our customer comes to us to find.
  • Willingness to go above and beyond when needed.
  • Flexibility and positive reaction to change.
  • Uphold all company policies and procedures.

Key Responsibilities

  • Build genuine relationships with customers.
  • Determine the customer’s needs and offer suggestions or alternatives.
  • Ensure a customer’s positive final impression at the cash wrap, fitting room, or door by following all company procedures.
  • Be a leader on duty to help run the floor ensuring that all staff is maximizing profitability and the highest level of customer service.
  • Model the company expectations and help hold others accountable.
  • Help train, coach, and develop a knowledgable and seasoned sales team.
  • Help to maintain organization, cleanliness, and restock storewide.
  • Holds a key to the store.
  • Open and close the store per scheduled.
  • Work a full shift without Management.
  • Oversee product preparation.
  • Oversee before/after hours projects with direction from Management.
  • Assist with store merchandising projects and help maintain appearance of store.
  • Confirm and sign off on completion of daily merchandising and store maintenance.
  • Corresponds with Management at the end of the day on sales and progress.
  • Capable of handling customer issues if Management or a Team Lead isn’t present.

    If this seems like the job for you, please email your resume to careers@socaclothing.com.

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