FAQ
What are your Shipping Rates?
Orders are processed Monday- Friday and take 1-2 business days to process. We ship via UPS and USPS Flat Rate Standard Shipping.
We offer Free Shipping on orders of $200 or more, after discounts and promotions are applied and before sales tax. For orders less than $200 a shipping & handling fee of $8.95 will be applied to your order OR you can select a UPS shipping option for additional charges. Please note that Next Day Air shipments received after 3 pm CST will go out the following day.
We do not ship outside the US.
Please note that SOCA only ships to the lower 48 states.
In-Store Pickup
We offer free In-Store Pickup as an option for our local Birmingham, AL customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days. In Store Pick Up orders are eligible for returns within 14 days of the date the customer is notified that the order is ready.
*We will hold purchased items for 45 days and after 45 days we will return those items to inventory without a refund.
How do I Make A Return?
Simply respond to your Order Confirmation Email stating the item you would like to return and the reason for return. We will then email you a shipping label.
You will receive a refund once we receive the returned item(s). The refund will be issued according to the original method of payment. Processing refunds typically takes 2-3 business days from the time we receive your return. There is a $8.95 shipping and handling charge for returns.
Online purchases may be returned to our Birmingham store location. Refunds will be processed via our website to the original form of payment.
What do I do if I Receive a Damaged Item in my Order?
Damaged items must be reported within two days of your order arriving. Please email socaorders@gmail.com with a picture and explanation of the damages. We will do our best to reply within 24 hours to help resolve the issue.
Why set up an account?
We encourage accounts to be set up to make your online shopping experience easier in case there are issues with your order. You will not be added to a mailing list by setting up an account, unless you choose to do so.